INFORMATION ABOUT US AND HOW TO CONTACT US

​

These terms and conditions apply to your registration to and/or use of the HopOn Mobility Vehicle sharing scheme provided by HopOn Jamjoom Company. HopOn Mobility is a company registered in Saudi Arabia. Our company registration number is 4627100041 and our registered office is at 2211 Hejaz Blvd, Bay La Sun Unit No 211, King Abdullah Economic City, 23965 – 7373, Kingdom of Saudi Arabia.

Website: www.hopOn.sa

Email: info@hopon.sa

Toll Free: 920031424

​

TERMS WITH DEFINED MEANINGS

In the terms the following words have the following meanings:

App: means the HopOn Mobility app downloadable from the Apple Store and the Play Store.

Vehicle: means a vehicle made available for hire by HopOn Mobility.

Charges: the charges payable by you in respect of the vehicle hire and any additional charges that may be payable.

Registered User: refers to a person who has registered to use the HopOn Mobility service by providing us with certain personal and payment details when registering for an account with us.

We, our and us: refers to HopOn Mobility.

You, your: refers to a user of the HopOn Mobility service.

hopOn Mobility and hopOn: are the same

BY USING OUR SERVICES, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, PLEASE DO NOT USE THE SERVICES. WE ARE AUTHORIZED TO MAKE MODIFICATIONS WITH THESE TERMS OF SERVICE FROM TIME TO TIME WITHOUT NOTICE BUT WILL NOTIFY ONCE ANY CHANGES OCCUR. THE CONTINUED USAGE OF OUR SERVICES WILL MEAN YOU ACCEPT THOSE CHANGES. UNLESS WE PROVIDE YOU WITH SPECIFIC NOTICE, NO CHANGES TO OUR TERMS OF USE WILL APPLY RETROACTIVELY. 

​

This is a legal agreement that states the material terms and conditions that govern your use of the Services. This agreement, together with all updates, supplements, additional terms, and all of HopOn's rules and policies collectively constitute this "Agreement" between you and HopOn.

​

1. YOUR USE OF THE HOPON MOBILITY AND OTHER SERVICES 

​

1.1 You are at least 18 years old. You represent and confirm that you are at least eighteen (18) years of age. 

1.2 You have inspected the HopOn Vehicle before operating it. You acknowledge, consent and guarantee that before each use of a HopOn Vehicle, you will conduct a basic safety inspection of the product, which includes: safe operation of brakes and lights; proper direction of wheels; condition of the framed sufficient battery charge; and any signs of damage, disrepair, unusual or excessive wear, or other signs of mechanical and/or maintenance needs (each, a Safety Issue). You shall immediately notify HopOn if you identify a Safety Issue and are prohibited from riding any HopOn Vehicle on which there is a Safety Issue. You are a competent user. You acknowledge and fully consent that you are familiar with the operation of HopOn Vehicle and are physically fit to operate the Vehicle without any health problems or medical conditions that would make using the HopOn Vehicle unsafe in any way. 

1.3 You will use the HopOn Vehicle in accordance with the rules of the road. You acknowledge, affirm and fully guarantee and that you will obey all street signs, signals, rights-of-way, and markings, that you will use the HopOn Vehicle with courtesy and respect towards third parties, and that you will not block sidewalks, elevated ramps, bus stops, or landscaped areas. 

1.4 You will use the HopOn Vehicle in compliance with all applicable laws, rules, regulations, and ordinances. You acknowledge, affirm and fully consent that you will only operate the HopOn Vehicle in compliance with the local rules, regulations, and ordinances. When operating the HopOn Vehicle, you guarantee that you are fully submitting to following the ordinances and applicable laws as it is your sole responsibility.

You will not race the HopOn Vehicle or perform stunts with the HopOn Vehicle. You acknowledge, affirm and fully consent that you will not race nor perform stunts with the HopOn Vehicle. 

1.5 You will not operate any HopOn Vehicle during hazardous conditions. You acknowledge, affirm and fully consent that you will not use a HopOn Vehicle when environmental conditions (i.e. weather, road surface, congestion, etc.) are unsafe, on any unpaved roads, through water, through uneven terrain (including, without limitation, on mountains), through unsafe traffic conditions, on highways or freeways, or in any location where use of a HopOn Vehicle is prohibited, illegal, and/or would result to being a bother. You will wear proper equipment, including a helmet, while using the HopOn Vehicle. You acknowledge, affirm and fully consent that, at all times while using a HopOn Vehicle, you will wear appropriate equipment, including, without limitation, suitable footwear (e.g., tied sneakers, no sandals) and a helmet that is properly fitted and fastened in accordance with the manufacturer's instructions. With the above mentioned guideline, HopOn does not certify or guarantee with respect to the safety, quality, or other characteristics of any Helmet. 

1.6 You will not engage in distracting activities while operating a HopOn Vehicle. You acknowledge and fully consent that within the duration of your operation of a HopOn Vehicle, you will not use any cellular mobile phone, text messaging device, portable music player, or any other device that may distract you from operating the HopOn Vehicle safely.

1.7 You are the sole operator of the HopOn Vehicle. You and HopOn Mobility are the only parties to these Terms, and you are therefore the only authorized operator of a HopOn Vehicle that is rented through your account. You have no permission to allow another person, either alone, or together with you, to utilize any HopOn Vehicle rented by you or through your account. You alone are responsible for complying with these Terms and for any breach of these Terms and any damage and/or liability arising from your operation of any HopOn Vehicle or any third party's use of any HopOn Vehicle rented through your account. 

1.8 You will not operate the HopOn Vehicle if your ability to use it is impaired. You acknowledge, affirm and fully consent that you will not ride a HopOn Vehicle while under the influence of drugs, alcohol, medication, and/or any other substance that may impair your ability to ride the HopOn Vehicle. 

1.9 You will not vandalize, change or mishandle the HopOn Vehicle. You acknowledge, affirm and fully consent that you will not vandalize, change in any way, or mishandle the HopOn Vehicle. 

1.10 You will not use the HopOn Vehicle for commercial purposes. You acknowledge, affirm and fully consent that you will not use the HopOn Vehicle for any commercial purposes, including, without limitations, for hire, reward, rideshare, food delivery, or advertising services. You will park the HopOn Vehicle in accordance with our instructions and in compliance with all applicable laws, rules, regulations, and ordinances. You acknowledge, affirm and fully consent that you will park the HopOn Vehicle in lawful parking spots in an upright position and  will not park on unauthorized private property, in a locked area, in heavily trafficked areas, or in any other unapproved space. Without limitations that have been mentioned formerly, you acknowledge, affirm and guarantee that you will return the HopOn Vehicle to the proper parking area in clean and working condition after usage. 

1.11 You will not place or use anything on the HopOn Vehicle that obstructs your ability to safely use it. You acknowledge, affirm and fully consent that you will not place any objects on the HopOn Vehicle while holding any object that impedes your ability to safely use it. These objects include, without limitation, backpacks, bags, briefcases, and/or any other item that can alter the balance of the HopOn Vehicle or otherwise impede your ability to safely ride it. 

1.12 You will return the HopOn Vehicle in the condition in which you rented it. You acknowledge, affirm and fully guarantee that you will return the HopOn Vehicle in the condition in which you rented it, except for any ordinary wear and tear.

​

2. FEES AND PAYMENT TERMS 

​

2.1 Fees.

You must pay to HopOn all charges and fees in connection with your use of the Services, which may vary based on the Service you have selected and may include, but not limited to, rental charges, application fees, service fees and/or other charges set forth in these Terms ("Fees") 

All fees must be paid when due (including taxes). If you disagree to paying any Fees, you must submit any such disputes in writing to HopOn within thirty (30) days for review in order to take proper action. Failure to submit such dispute within the thirty (30) day deadline will mean that you waive the dispute and the charge for such Fees will be final, non-refundable, and non-challengeable.

​

2.2 Membership Plans

​

2.2.1 These membership plans are packages offered to customers at a discounted price at the time of purchase in order for the customer to enjoy, for a fixed period of time and fixed number of minutes, hopOn’s micro mobility services. Once a membership plan has been purchased, they are immediately activated. A membership plan purchased is considered binding once the order has been confirmed by customer completing the purchase within the app.

The membership plan details and limitations are communicated to the customer prior to purchase via the application. If a customer exceeds their limit per package, the customer will be charged the standard rate/ minute specified in the hopon App.  Once the membership plan reaches its expiry date, the unused minutes will be cleared from the customer’s account.

hopOn Mobility reserves the right to discontinue or modify a specific membership package at any time. If the customer has a purchased membership plan, the plan will remain valid until the end of the contract period.

2.2.2 Non-Transferable - The membership plans cannot be transferred to other users as it is directly linked to the account that has made the purchase. Customers are not allowed to share their account credentials with any third party that are also customers of hopOn Mobility.

Any misuse or abuse of the membership plan will be considered fraud and the customer may be pursued with legal action.

2.2.3 Termination of membership plans - Membership plans are non-refundable. The membership plans will be considered terminated once the validity of the plan has been expired.

hopOn Mobility may terminate a membership plan in case a breach of the Terms and Conditions has occurred. No refund will be provided to the customer.

​

2.3 Method of Payment.

Current method of payment is via debit, credit card (which is VISA or MASTERCARD), Mada, STC Pay, Apple pay, and Android Pay. HopOn system does not store card or bank details of the customers. By inputting customers card or bank details you hereby authorize hopOn to link your card or bank details via another authorized third-party payment processor. We may ask for pre-authorization of your Card prior to deducting Fees in order to verify the validity or the existence of adequate funds in the account tied to such Card. You must notify HopOn if your Card is due for expiry or is no longer valid and must replace it with a valid Card. 

​

2.4  VEHICLE USAGE CHARGES

​

2.4.1  You must have a minimum of 10 SAR credit on your e-wallet or have a valid membership to be able to unlock a Vehicle.

​

 2.4.2 If your e-wallet goes into debit, we shall take payment from your payment card to bring your balance into credit.

​

2.4.3 During the period of you being a registered user, you agree not to cancel your payment card without first telling us and providing an alternative payment card from which we can collect the Charges.

​

2.4.4 HopOn Mobility bonus credit is not transferable or refundable.

​

2.4.5 HopOn Mobility ’s “pay-as-you-go” top-up payments are refundable within 30 days of making the payment only if the full amount has not been used, as per clause 3.7. If you request a refund within this 30 day period, we will deduct our administration fees. No refund will be given in respect of any cancellation after this 30 day period.

​

2.4.6 HopOn Mobility’s vouchers are non-refundable. All cash payments are non-refundable.

​

2.5  Fines.

You fully acknowledge and are accountable for any Fees that are charged to you by our third party in connection with your use of a HopOn Vehicle under your account credentials, including, but not limited to, traffic violations, fines, penalties, impounding charges, court costs, and/or any other Fees based on improper parking or a result of your violation of any law, rule, regulation, and/or ordinance when using a HopOn Vehicle. You agree that HopOn may, in its sole discretion, pay any ticket, fine, and/or penalty on your behalf directly to the appropriate authority and bill such payment as a Fee to your account, and you will pay us for such Fees plus a reasonable administrative Fee. Should the services of a third-party collection and/or administrative agent be required to resolve such tickets, citations, fines and/or penalties, you must pay all costs and collection charges including, without limitation, administrative and legal costs to such agent upon demand without protest.

​

3. CREATION OF ACCOUNTS AND DETAILS 

​

3.1  Creating an Account.

In order to access and/or operate the HopOn services, we require you to create an account. When registering, you may be required to provide HopOn Mobility with certain personal information, which may Include your name, age, mobile phone number (your "Number"), email address, This information will be held and used in accordance with the Privacy Policy. We do not store debit or credit card details of the customers. HopOn Mobility payment is linked to another payment gateway. 

​

3.2  Accuracy.

You acknowledge, affirm and fully guarantee to HopOn that all information that you provide about yourself as requested (within the duration of the account creation process), including, without limitation, your Mobile Number and your Card details, is, and will remain during your use of HopOn Services, accurate, existing, true, and complete, and that you are authorized to provide all such information and use your card. You consent that all activity that occurs on your account is solely your responsibility, and you agree to notify HopOn Mobility immediately of any suspected unauthorized access of your account. To the maximum extent allowed by law, HopOn is not accountable for any losses caused by unauthorized use of your account of any party involved. 

​

3.3  Confidentiality.

Maintaining the confidentiality of the log- in credentials are your sole responsibility in order to use the Services and you fully consent that you are responsible for all activities that is being utilized with your credentials. You agree to notify HopOn Mobility immediately of any unauthorized use of your log-in credentials or any other breach of security with respect to your account. For any loss or damage from unauthorized usage of your credentials prior to you notifying HopOn of such unauthorized use or loss of your credentials, HopOn Mobility won't be accountable. You understand that your username and profile picture may be publicly visible and available on the Site and that search engines may index your name and profile photo.

​

3.4  Restrictions.

You are not allowed to use someone else's identity to create an account, create or use an account for anyone other than yourself, permit anyone else to use your account, or provide personal information for purposes of account registration other than your own. You may not permit another person to use any HopOn Vehicle or other Services using your account credentials, regardless of whether that person is a user of the Services themselves, and to permit such use is a material breach of this agreement. You are responsible for all use of the Services linking to your account, including, death, personal injury, and injury to property, that results from a HopOn Vehicle that has been used with your account credentials.

​

3.5  Vehicle Returns.

Returning the HopOn Vehicle within the permitted 24-hour timeframe, you will be charged the lesser of (a) the accrued Fees in such 24-hour time period and (b) 1000 SAR per day, which is the maximum daily Fee HopOn will charge for a day. If you fail to Return a HopOn Vehicle within 48 hours of the time at which you unlocked, we will consider that HopOn Vehicle is lost or stolen and we may charge you a Fee of up to 4,000 SAR for each HopOn Vehicle, and a police report will be filed. HopOn may also charge a service Fee of 500 SAR for rentals in excess of 24 hours where the HopOn Vehicle is not lost or stolen. 

​

3.6 Damages.

You acknowledge and are fully accountable for all damages, losses, claims, consequences, demands, causes of action, injuries, costs, and liability in connection with your use of a HopOn Vehicle under your account credentials, including, without limitation, (i) physical or mechanical damage, (ii) loss due to theft, (iii) physical damage resulting from vandalism, (iv) bodily injury to you or a third party, (v) third party claims, (vi) actual charges for towing, storage and/or impound fees paid by HopOn, and (vii) administrative charges, including the cost of appraisal and legal expenses with respect to the damage or loss. 

​

3.7 Refund Policy:

All transactions made through the HopOn Mobility services are subject to HopOn's return policy in effect at the time of purchase. Currently, HopOn's refund policy is to not offer any refunds for any subscriptions purchased through any of the services (e.g.: app, website), except in HopOn's sole and absolute discretion. After a thorough review and the refund is valid, hopOn could only return: Refund Amount : Amount Paid – (Transaction Fee + Administration fees)

​

3.8 Modifications to Prices or Billing Terms:

The purchase and/or rental of Products and/or Services is subject to availability. Productions and Services displayed is subject to availability and maybe replaced/discontinued at any time. At any time, HopOn reserves the right to vary its prices of products and services, effective immediately upon posting on the services or through electronic notification.

​

3.9 Termination.

HopOn Mobility reserves the right to disable or close your account if your account is delinquent, if your Card is no longer valid, or at any other time, for any other reason or for no reason, in our sole discretion and without any liability to you. If we terminate your account, you must immediately return any HopOn Vehicle you have in your possession. You will be charged for the value of any property of HopOn that you fail to return as well as all costs (including attorneys' fees and other related costs) that incurs in the event of attempting to recover HopOn property from you. 

​

4. LIMITATIONS 

​

4.1  Limitations on HopOn Services.

It is HopOn’s sole discretion to reserve the right in provisioning the Services to any person, geographic region or jurisdiction. There may be times when the Site needs to be disabled and/or other Services either temporarily or discontinued. The Services may be altered, updated, interrupted, or discontinued at any time without notice or accountability to you. Furthermore, 

from time to time, we may restrict access to some parts of the Site and/or Services, or the entire Site and/or Services, to users, including registered users. You acknowledge and agree that HopOn does not represent, consent or guarantee that the Services, HopOn Mobility, will be available to you at all or any times, and you further acknowledge and consent that HopOn may, in its sole discretion, without notice, terminate your right to use the Services.

​

4.2 Electric Vehicle.

The HopOn Vehicle is an electric vehicle requiring periodic charging. You acknowledge and guarantee that you have read and understand that: (i) the level of charge power in the Vehicle at the time you initiate a rental or use of the Vehicle is not guaranteed and will vary with each use (ii) it is your responsibility to check the level of charge power in the Vehicle and to ensure it is acceptable before operating it; (iii) the level of charge power in the Vehicle will decrease as you continue to use it, the rate at which it will decrease will vary, and as it decreases, the speed and/or other operational functionalities will decrease or cease at a certain extent; (iv) the distance and/or time that you may use the HopOn Vehicle before it loses charge power is never certain; and (v) the Vehicle may run out of charge power and cease to operate at any time during its usage, regardless of whether you have reached your desired destination. 

​

4.3 Unlocking the Vehicle.

In order to access the Services, you must have access to a compatible internet browser through a mobile device. To initiate functionality/operation, you are required to reserve a HopOn Vehicle through the App and therefore must have a mobile device that is compatible with the App and the Vehicle. HopOn may require obtaining updates or upgrades from time to time, you therefore acknowledge that HopOn may change system requirements from time to time, and to meet those requirements, you agree to comply accordingly. We are not authorized to endorse/recommend which devices you use to access or use the Services, including with respect to device compatibility.

​

4.4 Features Availability.

The availability of the features and services included in the App is subject to change with or without prior notice. Not all features included in the App are always available in all markets and functionality of the App may be limited, including, due to vehicle capability or compatibility, mobile device or network coverage. 

​

4.5 Usage and Data Fees.

HopOn is not accountable for any fees with regards to the data usage. The local internet service provider or mobile carrier may charge you access, software or data fees for any network use or data transmission by the services (e.g.: App, third-party fees). The internet service provider or mobile carrier could be contacted for more information regarding usage rates and fees. 

​

4.6 Third Party Sites.

Typically, the Site and/or Services may contain hyperlinks to other sites. If there are other websites and resources linked to on this Site and/or Services, either by HopOn or by you, these links are provided only for the convenience of HopOn's users. Should you decide to access any of the third-party websites linked to the Site, you will be accountable and will access it at your own risk that is subject to the user terms and conditions of use for such websites. HopOn has no control over the contents of those websites or resources, and therefore cannot accept responsibility for them or for any loss or damage that may arise from your use of them.

​

5. COMMUNICATION DETAILS AND AGREEMENT TO BE CONTACTED. 

​

5.1 You acknowledge and consent that any contact Information provided to HopOn, including but not limited to, your name, email address, and your mobile number is factual and correct. You verify that You are the current subscriber or owner of any telephone number that You provide to us. Should any of Your contact information change, including Your telephone number, you agree to notify us immediately through the app support or by emailing info@hopn.sa. You agree to indemnify, defend, and hold HopOn unaccountable from and against any and all claims, losses, liability, costs, and expenses (including reasonable attorneys' fees) arising from failure to update Your contact information. By voluntarily providing your mobile number(s) to HopOn, you expressly agree to receive pre-recorded voice messages and/or auto-dialed calls, or text messages related to promotional items, your account, any transaction with us, and/or your affiliation with HopOn. These telephone calls and text messages may include, but are not necessarily limited to, changes to your account, verification codes, information in connection with an Vehicle rental, equipment updates, promotions, and updated payment information. You are aware that you may incur a charge for calls or text messages by your mobile service carrier and that HopOn is not responsible for these charges. 

5.2 You agree that HopOn may acquire, and you fully consent to be contacted at email addresses, mailing addresses, and phone numbers provided by you directly. You agree to receive automated calls and text messages even if you cancel your account or terminate your affiliation with us, except if you opt-out. Email info@hopon.sa is your sole responsibility to notify HopOn that you do not want to receive calls or text messages by following the instructions in this Section. You waive any rights to bring claims for unauthorized, unsolicited, or undesired calls or text messages by failing to opt-out immediately and in accordance with these opt- out instructions. Please note that if You opt out of automated calls/texts, we reserve the right to make non- automated calls/texts to You. Your obligations under this Section shall survive termination of these Terms.

5.3 Calls to and from HopOn may be monitored and recorded for quality improvements and database purposes, with this you acknowledge and agree that discussions will be recorded and monitored. 

​

6. COMPLAINTS AND DISPUTES

​

6.1 Complaints and disputes are handled according to our Complaints Handling Policy. We have 14 days to reply to an initial complaint. You agree to provide us with any information we may request to help in our investigation.

​

6.2 These terms and conditions shall be governed by Saudi Arabian Law.

​

6.3  If a dispute arises between you and us and you want to take court proceedings, you must do so at a court in Saudi Arabia.

Copyright Notice: All design, graphics, text selections, arrangements, and all software are Copyright © 2019, HopOn, and its related companies or its licensors. 

ALL RIGHTS RESERVED. 

7. ACCEPTANCE OF AGREEMENT 

I certify that I am at least 18 years old, and that I have read and expressly agree to the terms and conditions set forth in this Agreement, including specifically, the arbitration and class action waiver provisions.